Our Most Recent Service Reviews

Always great service, dependable, and professional.

Professional courteous service . I’ll know if it works when summer comes around but am confident that they got the job done right.

Great service. Had two older furnaces inspected to make sure all was good as we head into a cold snap. Super impressed by the level of detail given. Extremely knowledgeable technician who took the time to help me understand what was needed and what was optional to keep these units in good shape.

Very good service

Awesome i customer service and knowledge of HVAC system.

I am so pleased with the great service I received today. Alonzo was very professional and respectful; he got right to work diagnosing the problem. He took care of the problem and put everything back the way he found it. Thank you Alonzo!!!

Great experience with the technician Alonzo and the Appointment desk. McCullough is the company to call when you wanna be sure the work is done correctly.

McCullough recently replaced our garage apt split unit. Then we had a full home inspection where the unit didn’t heat up. Nick with McCullough came out and explained these units are very complex with certain delays when turning them on. The inspector had not waited long enough (5-10 mins) for the delay process. Another quality job and product from McCullough at no charge to educate the customer on the new HVAC advances. Works perfectly.

Sean checked the Carrier heater for the winter months. He was very thorough and clearly explained what he did and some aspects of my system i hadn’t known. He was very knowledgeable and i recommend him.

Nick came out and diagnosed the problem with my 14 year old heater very quickly. He gave me options to repair or replace. He was prompt and professional.

McCullogh always sends very professional techs to our house. Alvin was great this last time. We have been a customer for years because this company does a good job and the techs are always friendly and kind.

Words cannot fully capture the gratitude I feel for the outstanding work and attention provided by McCullough Heating & Air Conditioning. From the moment my call was answered to the efforts of the sales representative, technicians, inspectors, and customer service team, every interaction was marked by professionalism and genuine care. The passion and dedication they bring to their work are truly exceptional. My experience with McCullough has been nothing short of remarkable, and I am eager to share their excellence with others. Thank you, McCullough, for transforming my home into a more comfortable and enjoyable place to live with your incredible cooling and heating system.

Junior from McCullogh Heating & Air fixed the errors made during the A/C and heater installation in September. He correctly seated the motor and removed the paper User Manual that was stuck inside the gas heater. He turned up the fan volume and reset the error code. The fan now sounds like a gale force wind running through the vents. I wonder if the fan volume could be reduced and the heater still work properly. The extra dust blowing through the vents is stirring up my allergies. Junior, thanks for coming out!

Always on time and do a great job for a fair price.

Mccullough always comes thru for me. Purchased new Carrier about 4yrs ago from them and they handled all the warranties Austin permit and rebate. Plus Electric company set up. Setting up a service call they give you an all day window but service will call a few minutes ahead to give you a heads up. I do wish they could at least say morning or afternoon tho when i schedule.

Mr Sanchez showed up timely and was most knowledgable about my HVAC system. He found problem with sensor almost immediately and was able to provide estimated cost of replacement. He gave me an outlined plan of action and later followed through. Very professional and helpful. Thanks, James!

Henry did an outstanding job servicing my HVAC heating unit and explaining what was wrong and recommending specific maintenance work.

Installed new HVAC system. Professional and knowledgeable workers. System working great.

Excellent customer service and punctual technician Henry. Made appropriate suggestions that were in my best interest!

I have used 4 different heating and ac companies over the years and decided a couple of years ago to try McCullough. I had noticed on my walks that the family lived in my neighborhood and thought I should try them. The company I had been using before my last switch lied to me about needing an expensive repair I didn’t need at all. I have a maintenance service contract.with McCullough. I like the work they have done. I’m comfortable doing business with my neighbor.

Henry has great customer service. He is very professional, explains everthying in detail, and is very patient with my questions. Good work.

As always, service was great! Matt knows his stuff and a pleasure to deal with!

Micheal was great, very diligent in looking at the issue

Great work and professionalism.

Great company - honest, personable techs. Fair pricing and very fast and efficient service. Highly recommend!

McCullough Heating & AC went above and beyond in making sure I understood what was wrong with the system, showed me around the furnace, and showed me how to monitor the issue for the next time if it happens. I felt included, appreciated and understood. Thank you, Junior! (the name of the representative).

Great service. Easy to interact with HQ via text and schedule or cancel as needed. Really like that. Junior was great and went above/beyond to diagnose the issue.

Nick was awesome. Super helpful, very professional, and very honest. I will use McCullough again.

McCullough Heating and air Conditioning did an inspection/diagnosis for our HVAC/Furnace and demonstrated to be very professional, punctual, and collaborative. Shaun was professional, cordial, and knowledgeable. We are very pleased with their service and recommend them to anyone who needs their HVAC/Furnace system checked and maintained.

GILBERT Garcia and Mike installed our new HVAC system this week. They were prompt, courteous, extremely capable, and did a great job. Our a/c is definitely running quietly and more efficiently. We're glad we chose them for our needs. Highly recommend ! On Jan 7, 2025 we needed our system checked. Thomas Ishey was prompt, courteous, and extremely helpful.

Technician did a great job. Suggested an overflow control mechanism for AC later this summer

Friendly service on the phone, friendly and courteous technicians, speedy availability of parts, speedy repair.

Nick was knowledgeable, friendly and a great communicator. He quickly found the problem!

Fantastic service. The tech that showed up (Joey), was on time, professional, and personable. He fixed our problem and presented options concerning our system. He was very knowledgeable and shared that knowledge with me. Great tech! Install team arrived on Friday for replacement of A coil in unit in the attic. Ricardo and Adrian did great job. Another problem arose with compressor. It had gone out. Joey came back and replaced the outside unit, making sure my wife and I had cool air for the weekend. He stayed until he was sure everything was operating correctly. We were pleased with the great service! 9/18, Joey came back to check levels from work done last week and recommend added fixes to get the system to peak performance. He provided estimate of costs and what these improvements would actually do. As always, it was a pleasure dealing with him.

Prompt, consistent service

Our AC went out on July 4th. They sent Nick out the very next day before 10am and he diagnosed our problem. He was very polite and explained everything in detail. He had a sales rep come out and go over our options. All this company does is AC repair and they really seem to know their stuff! They are very reasonable, honest and genuinely care about their customers. I received a sweet treat from Tiffs Treats after my installation. These guys know how to please!! Awesome company with genuine caring staff!

Very professional, nice compassionate technician.

Excellent customer service and punctual technician Henry. Made appropriate suggestions that were in my best interest!

Gilbert & Michael were polite & professional. The did an excellent job.

Very professional and courteous

Very professional, nice compassionate technician.

Great service by competent professional people. Nick is great.

I recently had a new Carrier air conditioner installed by McCullough Heating and Air Conditioning, and I couldn't be happier with the service! Gabriel, the technician, did a fantastic job. He provided a clear plan and timeline for the installation, making the process smooth and stress-free. The professionalism and expertise displayed by Gabriel were impressive, ensuring that everything was done efficiently. I highly recommend McCullough for anyone in need of HVAC services.

Knowledgeable, friendly, courteous and competent.

It's New Year's Eve Eve and we have guests coming for dinner on the hottest December 30 ever. Time to turn on the air conditioner to make sure our guests are comfortable. The system is not working. A call to McCullough at 4:00 pm and good news - they have a crew working tonight. Joey arrived right on time and went to work to determine why our HVAC system wasn't working. Joey was done in 15 minutes and back out the door. Joey is a pro, pleasant and explained in plain words what went wrong.

Junior De Jesus was the best McCullough service person we’ve had over the past few years. He was kind, courteous and one could see his experience, offering very helpful info. He also helped us program our EcoBee thermostats to our desired specs, and was kind enough to change out our whole house filters and carry away the used ones…. McCullough and Jesus are awesome!! Highly recommended!

Fast service, and the tech under stood the problem very quickly, knew how to correct the issue. The tech also explained the problem in terms we could understand. The tech was friendly. I will use McCullough , as needed, in the future.

Nick is a great tech, professional, efficient, friendly and very courteous. Arrived on time, paid attention to detail

Nick was excellent! He was very polite, and quickly conducted my annual Heater inspection. He even took a few minutes to answer a few questions!

Techinican was professional and helpful.

Frank was excellent! Definitely knows what he’s doing. Will ask for him next time.

Desmond Lopez of McCullough Heating and air gave us outstanding service when our air conditioner was failing. He explained the issues clearly, and did not try to sell us anything. I really appreciate the expert knowledge and honesty. Thank you McCullough Heating and Air.

Great company that stands behind their work. I had an issue during the busy holiday season and they found a way to come out within 3 hrs to fix. Highly Recommend

Technician DeAndre Rodriguez assessed my HVAC unit at the house the other day. He was incredibly knowledgeable with his craft while also being very kind and understanding.

The installation went great and the installer Gilbert Garcia was very knowledgeable and friendly. New system is working so much better and I am very pleased. They also sent someone to QAQC the install and answer any additional questions. I would definitely recommend McCollugh for your AC/Heating needs.

Joel Galvan was a consulate professional. Very courteous and eager to answer my questions when I asked. Allowed me to follow him around and ask questions along the way. We had a large and present AC issue, Joel showed up, diagnosed the issue quickly, and was back in a couple days to fix it. He was reassuring and we've got a working system now. Cannot recommend these guys enough.

Fast service, and the tech under stood the problem very quickly, knew how to correct the issue. The tech also explained the problem in terms we could understand. The tech was friendly. I will use McCullough , as needed, in the future.

McCullough installed both my a/c units. They have always been great with keeping them up and running, and quickly handling any issues. I recently had an issue with my thermostat and Henry Harris, the technician, was quick to help over the phone to keep the system running while we scheduled an appointment to see what is causing the error codes. Great service by the McCullough team.

Big thank you to Henry who was able to come out to my house quickly and helped to diagnose and fix the issues with my thermostat!

Very friendly + competent serviceman — enjoyed getting to know Alvin a bit

Technician provided appropriate notification of arrival time; was courteous and professional. Informed me of work performed and issues noted.

James was professional and did an excellent job diagnosising and repairing my home heating system. I recommend him and McCullough Heating and Air 100%!

Everything was fine. He kept talking to other technicians helping them with their calls, so maybe you should give him a raise.

Found the problem and fixed it quickly and competently.

The technician was very polite and very nice . He did his work very well and he explained everything to me . He was great

We switched to McCullough from another company and are already so much happier with the customer service. Henry came to our home to assess and repair our unit as well as signed us up for regular maintenance. I can already tell that the level of knowledge and service is so much better than our last company. I would strongly recommend.

Shawn was professional, punctual, and was really helpful with his solutions. Looking forward to continue working with him.

Henry Harris came to our home to fix the UV light that had separated from the unit. Henry was very professional and kind, and fixed the install. He took a picture and showed us how he mounted it so that it would stay in place. I am confident now as it looks so much better. Thanks!

Courteous and efficient service rep and service!

Frank provided excellent service during the maintenance check of our heating system.

James was very professional, courteous and gave good advice

James is a great tech. He is very thorough and answered all my questions.

Professional and responsive. Recommend.

Prompt efficient service. Friendly knowledgeable service technicians.

Fixed issue with the heater's igniter, the day I requested help, super flexible with timing. Thank you!

Frank was awesome, very helpful, nice and knowledgeable.

McCullough was quick to show up when we had a furnace issue. Mitchell diagnosed the issue efficiently, provided a temporary solution while a replacement part was en route, and fixed the issue as soon as the part came in. He was communicative and responsive throughout. Excellent service all the way around.

We decided to replace and upgrade our three air conditioning and heating systems and started the search and evaluation of the equipment and installers available in Austin. We selected McCullough and hoped it was the best choice., Now the units are installed and everything with McCullough was excellent. The sales contact, the best price quite, the technical recommendation, the installation team and promises made - promises kept have all resulted in 100% satisfaction with McCullough. Save yourself time, money and the the risk of selecting anyone but the best by including McCullough. Thank you McCullough for all you accomplished on time and for the excellent service. Now in December 2024 I had my first check up and service was as promised, Professional, very thorough, on time and courtesy. So glad we selected and used McCullough.

Did a nice job of diagnosing an issue with our heater. We purchase a new AC/Heater in 2024. Guess the heater was not tested after during installation.

Polite, fast and professional.

I have been using McCullough Heating & Air Conditioning for over 6 years. I have a maintenance service with this company. Alonzo Olivias, the technician that performed the service was knowledgeable, professional and friendly. Their customer service is excellent. I highly recommend this company. Lore Harris

Alvin was awesome! Very knowledgeable, personable and thorough. The McCullough team never disappoints - I will recommend them to anyone and everyone!

Townhome in Mueller.

I had a furnace problem for about 1 week. The technician Alonzo discovered the issue, and did a great repair job. Thank you

Great work as always

No surprise, whole house HVAC systems are expensive! I had mine replaced in 2014 and have been enrolled in McCullough's HVAC service program for the past ten years. Their service technicians have always been outstanding, and on my recent furnace checkup, Alonzo Olivas was no exception. I couldn't have asked for a better person to do the work. He was very friendly, thoroughly professional, and did not rush through his checklist. Alonzo gave me a written estimate on an additional service item that he said could become an issue later in time, but he was not pushy about it. I recommend anyone who needs a new HVAC system, or who is looking to have their present system serviced, to contact McCullough Heating and Air Conditioning.

I called McCullough on a Friday morning because our upstairs heater was not working. I wasn’t in a hurry to get it fixed as we had another unit. However that one stopped working shortly after I called. I called back to let them know we now had no heat and the got me on the schedule for that day. Dereck Vizcarrondo called me within a couple of hours to let me know he was on his way. Luckily it was an easy fix and he had both units running quickly. Dereck was very knowledgeable and professional. He could have told me I needed to replace some part or tell me it was something major but he didn’t. He was honest and did a great job. McCullough Heating and Air has never let me down.

Great service as usual! Yay!!!

Best service technician to date!

Townhome in Mueller.

James Sanchez did a thorough job and gave his advice on optimizing our HVAC unit.

Great service and attention! Our technician, Alonzo, was great!

I put in a new unit some years back and signed up for the winter/summer checks. This was one of my smartest moves. I've kept up the program for their checks fall and winter for quite a while now. DeAndre Rodriguez is extremely thorough, explains everything he checks and has the pictures to show me. He also replaces my filter for me, it's in the attic and not a fan of getting up there. Thank you for being an honest, personable and thorough company! I give McCullough (and DeAndre) 5 stars!

Very happy with how quickly and professionally how the McCollough Reps fixed our problem. Frustrated with how expensive it was right before the Holidays. You need payment plans.

My heater stopped working. I called and they got someone so quickly. Joel was so very helpful, kind and professional. He got my heater working and explained why and how. Great service! 👍

Dereck listened to my concern about mold and shared his advice on the issue and agreed to come by and check the AC coils. However, he reassured me that my filter system that was installed a couple of years ago should be sufficient to filter out any organic stuff. Thanks for the help!

Very professional, nice compassionate technician.

I’ve been with McCullough for many years and I always feel like I’m in good hands. They are competent, thorough and honest. There are many companies to choose from but McCullough is the best!

Friendly service on the phone, friendly and courteous technicians, speedy availability of parts, speedy repair.

Prompt, professional answered all My questions. Excellent experience.

Highly recommend Dereck. Very nice work. Solved our problem very quickly.

Junior was excellent! He was very polite, donned booties for the inside work, and quickly/courteously diagnosed and fixed the problem. He even took a few minutes to explain the problem to me and answer a few questions!

James was great. He explained everything and made sure I understood what he was doing.

Very honest.

McCullough provided a service inspection of the home heating and air conditioning systems. DeAndre arrived on time and performed the work efficiently. Several components checked were inspected or tested. Results were explained and provided in a detailed summary report. A recommendation to improve air filtration was also provided. I was very satisfied with this appointment and will do it again next year.

Shoutout to Thomas who fixed my heater! 🙌🔥 Thanks to his expertise, my home is warm and cozy again. We had three different companies that did not fix my unit. Highly recommend him for any heating or air conditioning needs! #HappyCustomer #Grateful"

Great job!

Performed carbon monoxide checks on heaters. Knowledgeable and good about explaining what to look for and how to monitor for leaks. Highly recommended!

Honestly I had the best experience that I've ever had with a service call involving maintenance or evaluation of any home system. The service technician was knowledgeable, courteous, and most of all honest- I dread being oversold anything or pushed to upgrade when not needed, and this gentleman was the opposite- he simply suggested what was actually needed. A+ experience overall, and I will absolutely use & recommend McCullough Heating & Air!!

We’re very happy with the results. Jensen Sexton and the installers team did a fantastic job. Thanks

DeAndre did a fantastic job on our fan cleanup on our HVAC system. He was meticulous about his work and a very polite technician. We’d be happy to have him as our technician any time.

I have been using McCullough since purchasing my condo back in 2020. Almost all Of our residents use McCullough bc they are thorough and trustworthy. I use their bi-yearly tune up service which has saved me a lot of money in the long run by diagnosing problems before they arise. I would highly recommend this company to anyone in the Austin or surrounding area looking for an HVAC company.

I like doing business with this company. Always good service!

Super friendly and professional. He knew exactly what to do. McCullough' entire team has been exceptional. I am a engineer quality director and am very critical of service. These guys are the best at the best price.

Great and timely service today ! Thank you.

Alonzo Olivia's from McCullouch Heating and Air Conditioning provided excellent maintenance. Guys, we have been with your service since 2021, and I see a good perspective on future needs.

Professional, knowledgeable, friendly service for super reasonable rate!

Joey was very knowledgeable. He took the time to explain what he was doing and why. I have just enough experience with heating and cooling systems to be dangerous...but it helped me understand Joey's explanations. He did a great job and I felt comfortable in knowing what he did and why he did it. Wouldn't hesitate to recommend McCollough Heating and Air....along with Joey.

Not particularly an Issue with technician that came to service heater but did feel the replacement filter estimate price given was way overpriced. The tech offered to replace it at $205.00 which is an outrageous price when you can get the same filter (AprilAire 210) at Amazon for $55.00 plus tax. Not sure if this is out of tech’s control or that is just the price McCullough offers.

Dereck was great. He did my winter check up and thoroughly checked the HVAC system. I have always had excellent service from this company. The technicians have always been professional and willing to answer any questions. I would highly recommend this company.

Excellent customer service, quick response time and the entire staff has been wonderful! Frank Barbera is a gem, such a great tech and lovely, respectful young man! Employees like Frank are the reason we use McCullough Heating and Air Conditioning for all 3 of our properties.

Serviceman arrived promptly, identified problem, then ensured me that issue would need to be fixed, but was not urgent. Assured me that I could have some time to prepare for the expense. I really appreciated that especially as we're in the midst of this covid-19 pandemic.

The McCullough representative who serviced my equipment was thorough, knowledgeable and personable. This is just like all McCullough people I have met through several years. I wish the appointment window could be morning or half day. It’s from 8:00-5:00. That’s long, don’t you think?

Shawn was amazing, he took the time to explain things in layman's terms. He was the most thorough of any hvac tech we have ever used.

GILBERT Garcia and Mike installed our new HVAC system this week. They were prompt, courteous, extremely capable, and did a great job. Our a/c is definitely running quietly and more efficiently. We're glad we chose them for our needs. Highly recommend !

The service was great!

On time, excellent work, answered all my questions, no questions too small, did not break for lunch, worked through & cleaned up areas beautifully.

Joey Galvan, the HVAC specialist representing McCullough Heating and Air Conditioning came to my house on November 4 and November 15 to check out my heater, blow out the lines, test the amps, advise on the longevity of our unit, and more. Joey is kind, thorough, highly skilled, and frugal with my money. I highly recommend McCullough Heating and Air Conditioning, and specifically, Joey Galvan.

McCullough rep Alex worked out an appropriate complete update to my heating/cooling system that seemed to be a fair price compared to another contractor. Techs who installed the system did a great job to accomodate our needs and follow up support was very good also. No complaints at all.

My Infinity thermostat was rebooting continuously, James came and in few minutes identified a clog in the water drain that was activating the reset switch and the whole system was restarting

I appreciate the information shared by Joel. He was very professional. If I had to rate his professionalism from 1 to 5, I would give him a 5.

I've been using McCullough for years and have always had great service. Wanted to commend specifically Alvin Moore, the service technician today with McCullough Heating & Air Conditioning for winter maintenance inspection. Alvin was professional, punctual and efficient. Thank you all.

Highly professional organization. Suggested the optimal system replacement for an upstairs unit, as oppose to the most expensive. Suggested repair for another unit as oppose to replacement. Customer centric.

Joel Galvan was communicative and personable. He completed the work of inspecting my home’s heating system as well as replacing the heat pump in an efficient manner.

Alvin M was polite, thorough, and he showed me how a part was not working as it should. Appreciated being able to understand what the problem was. Feel very confident that he did a great job checking my furnace.

Our AC went out at the height of the heat in Texas!! Alex from McCullough came out and provided an estimate for the unit. He has a great deal of expertise and knowledge about AC systems. He showed us an issue with the duct work that needed to be repaired as well...that no other AC company found. He also recommended an additional vent in an area of the house that never seemed to cool off well. The techs arrived on time and were very professional. They spent all day installing the unit, repairing the ducts and installing a new vent and a new thermostat in the Texas heat!!! McCullough went the extra mile and filed for any/all rebates we could use AND registered our unit with the manufacturer!!! On top of that, an inspector came out 2 weeks later to ensure everything was installed properly and working well. He demonstrated some features on the thermostat that I was unaware of and set it up for us. Everyone showed up on time and all were very professional. Thank you to McCullough and the team that got our AC back up and running. I highly recommend them!!!

Did a great job, polite, informative, careful, called before he got here. Thanks!

Highly recommend the annual maintenance service

As always, professional, timely, and trustworthy.

Alonzo was extremely professional and worked very efficiently and quickly to resolve our problem.

Excellent service. Very reliable and trustworthy. Great technicians.

Joey is the man, and McCullough is a great company. They re-dispatched within two hours after the issue didn’t get resolved on the first trip. Joey came at 6:30p and stayed till 8p till it was solved. Lots of good advice along the way. Worth it to work with these guys, and to work with a solid locally-owned company.

Highly recommend Joel Galvan. Very good experience. Very trustworthy.

Have always had a great experience with McCullough Heating and Air. I highly recommend them!

Desmond Lopez did an excellent job with our pre-season furnace tune-up today. He answered all my questions and provided helpful recommendations. Highly recommend!

Townhome in Mueller.

Excellent service visit with Desmond G; on time and answered questions asked regarding the service performed and operation of the unit.

We use to use a different company. Someone recommended McCullough. We are so pleased we called. Joey Galvan came out and gave us a detailed report and took his time to explain everything thoroughly. Going forward they are our go to company.

Alvin Moore just completed my semi annual checkup before the heating season starts. Alvin has been here before and was exceptional then. What’s better than exceptional? Alvin Moore! He is friendly, thorough, efficient and respectful. He takes the time to explain what he does and what his findings are. He does this in plain English. He is also very neat, tidy and careful. He treats my house better than I do and I treat it pretty well. He is just a pleasure to deal with. This has been my experience with the rest of the McCullough team as well. They are far and away the best HVAC contractor I have ever dealt with. It is a privilege being their customer. It just doesn’t get any better. Thank you Alvin. Thank you McCullough.

McCullough Heating & Air Conditioning did a great job diagnosing the problem with my AC. The technician Frank Barbera was very thorough as well as very pleasant. I will continue to use McCullough’s for my heating and AC needs Desmond Lopez with McCullough Heating and Air Conditioning did a thorough job checking out my heating system. He was very pleasant and explained the results

McCulloch has taken care of us for at least eight years. They put in this new unit when the old one went bad. That was also a holiday weekend, and they put in temporary window units to get us through. Also a remarkably hot summer. They came out today, to check on an odd noise. They discovered nothing really was wrong, but I am very relieved at having professionals support our system. Especially in this age of global warming.

James technician explained everything in language I could understand, he was patient and i formative. I can recommend him and your company. Charla Hathaway

I purchased an HVAC unit last year, and was told and promised that I get 1 complimentary maintenance service. I scheduled one this year on 11/1/2024. The serviceman Dereck came by and only did the maintenance for the heater, and told me that i will get another free service in the spring for AC. I called the office, they told me that is only for paid members. It's quite disappointing. And when Dereck did the maintenance on 11/1, he pulled out the air filter, and put it back in opposite direction of the airflow (away from heater instead of toward the heater). I found that out when i replaced the filter today. that's pretty bad. Update 11/11: service manager reached out and helped schedule another complimentary appointment in the spring and fall of next year. They really didn't have to do this, but this shows that they care about their customers and stand behind their work. I really appreciate that. I wouldn't hesitate to recommend their service and system to anyone.

My most recent experience with McCullough was great, much like past experiences. However, Frank B. went above and beyond. He was friendly and informative. He even climbed into the attic to check out an issue we’ve been experiencing, diagnosed the problem, and put together a very reasonable estimate. I’d recommend this company to anyone in ATX looking for residential HVAC services and support.

Frank provided a thorough check up of my heating unit and helped me reset my smart thermostat.

Great service as expected. Thank you.

Desmond was very professional and polite. He answered all the questions I had. Highly recommend him.

Mitchell was great. The fact that McCullough gives an all-day window for the technician to arrive is so 1980-ish. Even cable companies give you a 4-hour arrival windo.

Nick was awesome. He came out to perform my bi-annual maintenance on both of my a/c units. He was very polite and knowledgable on all the questions I had. All the technicians I have had from McCullough have been great to work with. I highly recommend McCullough’s for any a/c problems!

McCollough HVAC has been servicing my AC system since I replaced the system 5 years ago. I could not be more pleased with the service from the company. I want to give a shout out to James Sanchez, the professional who has helped maintain the system. James is professional, friendly and most important good at his job. I always ask for James if he’s available. Called this morning around 10 because the compressor was making a weird noise. They explained if the problem was not covered under the warranty, I would pay a service call fee. Happy to note the fee was less than other HVAC services I used in the past. They arrived around 1:00PM and removed the branch which had become lodged in the fan and were done by 1:45. Only a service call fee! Yay! Very appreciative of the quick service. 12/20/21. Service call checked out my HVAC for the winter season. Joel arrived on time and checked everything out. We are ready to go. He even fixed a minor problem I had with insulation drifting down from the attic. Thanks, Joel!

Always great service, dependable, and professional.

My service was great, the technician was very clean super fast and helpful with all questions. Everyone on the phone was also easy to work with.

Have used McCullough for about 2 years. Have found all their technicians and office staff to be professional, dependable and trustworthy. We have systems that are about 15 yrs old. And have made a few upgrades to help eliminate mold and dust concerns we’ve noticed, over all we found McCollough to be super informative and reasonable with their recommendations to address my concerns. Specifically, our technician Nick was super helpful and informative.

Henry was great! As always, McCullough provides the best service for home maintenance services that I’ve found in Austin. It’s not even close to other companies.

My 15yr old AC wasn't working and McCullough was on Austin Energy's list of companies participating in the weatherization program I qualified for, so I gave them a call. I was afraid it was finally out for good, but Mitchell was able to come out the same day and had it working (faulty wiring) pretty quickly. Seemed quick, honest and very straight-forward. I would definitely use them again. Thank you!

Joey was awesome! Super nice and took the time to explain everything to me and answer all of my questions.

Very friendly, quick service.

Alonzo did an awesome job. He gave me updates and information clearly. My AC was fixed and cleaned up nicely! Thanks McCullough!

I had a great experience with Joel Galvan of the McCullough Team. Joel was very professional!

McCullough Heating & Air and Service Tech Henry Harris continue to excel in customer service. Henry checked heating unit for Fall, replaced air filter & made 2 reco’s that I approved without question after he explained the benefits of both! Very happy customer!!

Joey was great!

McCullough was excellent as usual and Shawn was very helpful and knowledgable. Highly recommend them for all your heat and AC needs.

As always the response and work was excellent The repair man, Jose was knowledgeable, very helpful, professional and very agreeable to work him. Thank you for a job well done. Rose Marie Sauer

Sean checked the Carrier heater for the winter months. He was very thorough and clearly explained what he did and some aspects of my system i hadn’t known. He was very knowledgeable and i recommend him.

Nick came to my condo on time snd without issue. He was friendly and very professional. Since my unit has running heat and air- apparently he is also good at his job. Which i appreciated.

I had a great experience with James Prophit of the McCullough Team. James was very professional!

They are always great!

Alonzo was fantastic! He was attentive, helpful and professional while fixing our AC unit.

Highly recommend tech Joel Galvan. He was so patient and explain every question we had. Thank you again McCullough!

I purchased an HVAC unit last year, and was told and promised that I get 1 complimentary maintenance service. I scheduled one this year on 11/1/2024. The serviceman Dereck came by and only did the maintenance for the heater, and told me that i will get another free service in the spring for AC. I called the office, they told me that is only for paid members. It's quite disappointing. And when Dereck did the maintenance on 11/1, he pulled out the air filter, and put it back in opposite direction of the airflow (away from heater instead of toward the heater). I found that out when i replaced the filter today. that's pretty bad.

I appreciate the information shared by Joel. He was very professional. If I had to rate his professionalism from 1 to 5, I would give him a 5.

Was referred to McCullough by a friend who has used them for years. We just had a new system installed by another firm and our new rep found quite a few things that he adjusted that have made a difference already. Our old firm got bought by a PE firm and service was more about speed than quality. We have found our new preferred HVAC provider.

Scheduled an appointment online for a leaky a. c. and they were here the next day to make the repairs. Friendly service and fair pricing.

I certainly found honesty and professionalism in McCullough and Joey, the tech who came out. He blew out my AC lines thoroughly, and is wisely waiting to check all the electrical system because it was raining. He also changed my unit filter. I signed up for the maintenance program that McCullough offers. It is well worth the $16.95 a month because a McCullough representative will come out and check out your HVAC unit if you ask, and change your AC filter every 6 months. I highly recommend McCullough Heating and Air Conditioning, and specifically, Joey.

Quick and efficient service, well explained. Update 2024-11-05, Joe was most helpful with a quick and thorough seasonal inspection. He also gave great advice on when to repair our now aging system.

Joey did a great job getting our thermostat set up and checking out our system. He provided very helpful feedback.

They were great!! They were prompt, friendly, and knowledgeable! I will recommend them to everyone! Kyle is wonderful and so helpful!

We had an A/C unit go out and we had a wonderful experience with McCullough installing a new heat pump. They guided us through our options and were extremely thorough and professional. Highly recommended!

Wonderful Service. My old air conditioner went out on a day that reached 100 degrees. McCullough Heating & Air was able to have Alonzo Olivas come out by noon. He was very knowledgeable and got the old air conditioner running and cooling again. He spent time explaining what he did and several options going forward. Great experience!

We had a great service experience for a recent issue with the AC unit. Appointment scheduling was a breeze; they explained the fees very transparently. The technician (D'Andre) alerted before the arrival, did a great job diagnosing, and fixing it. All of it was superior customer service attitude. Keep it up!

I wonder if I needed to have the entire air conditioning unit replaced given what the problem turned out to be…water back flow due to bad drainage Instillation of a pump was needed after replacing the entire unit Michael oefelein

This is a good company. Good communication, fast service, reliable with reasonable prices. Cant ask for more! Our technician Desmond took good care of us.

Alonzo was prompt and professional with my seasonal inspection. Good communication.

The tech was on time, friendly and knowledgeable. He provided us with suggestions to keep the unit in proper working condition.

I got outstanding service from McCullough on a complete replacement of my home HVAC system including two new Carrier Infinity heat pump units and two dual-fuel air handling units in my attic. Chris M. did a great job surveying, planning, and estimating the work and following up after the installation. Gilbert G. led two crews doing the installation and did a great job. It was a difficult job in tight attic spaces but to my surprise they completed it in one day with excellent quality work. The system is working great and is very efficient. McCullough exceeded my expectations for service and the Carrier system is performing very well. I highly recommend them for your HVAC needs!

Very favorable experience overall replacing two of our HVAC systems. Starting with the sales process, Alex identified duct and return work that was wrong in our existing system that was contributing to issues I was having and other firms did not identify these items. The installation team was efficient, knowledgeable and neat. There were a couple minor items I needed addressed after installation and Jensen, the installation supervisor, came promptly and addressed the matters. I will be highly recommending them to folks in my area.

The technician came out fairly quickly after we made the call. He was knowledgeable and polite; easy to work with. He fixed our problem in under an hour.

Replaced all of our commercial HVAC systems with McCollough. Great value, customer service, and follow through. Thanks to Troy and the whole team!

Competent technician. Arrived on time and serviced our unit expertly.

Quick same day service and feedback from the technician. Thank you Frank!