Desmond was great, on time and gave a good ETA heads-up phone call. He explained the issue with the capacitor, gave context and options and then performed the install. I will definitely use McCollough in the future for any other HVAC issues!
Reliable service at reasonable cost.
Very reliable and trustworthy. Great technicians.
Great group of people! They care about your family and the quality of their work.
James came and checked out the issue with the thermostat. He provided good information and corrected the issue. He said that if we had any other issues over the weekend to call and the weekend tech would have all the information needed since james would be placing notes about the thermostat problems on our account. He was courteous and professional.
Very friendly and knowledgeable
Desmond did a great job checking and fixing our A/C. This is the third property that McCullogh has repaired for us and we have been very happy with the service.
Fourth visit from McCullough over five years for unrelated AC services and gee do I wish ever vendor were as professional, knowledgeable, and sharp. Have yet to be visited by a less-than-stellar tech; they all know electrical systems and get straight to business. Highly recommended
James was great, explained new HVAC/humidity control well.
Exceptional service and very professional. I will use them again. In fact I signed up for their maintenance program.
EJ check of our Ac/heating units (2) based on comments on the appearance and the functionality of the units. He was very accurate in his assessment. He took pics and explained what can be done to reduce extra air penetration and adding UV.
Kevin did the 1st yearly HVAC check-up on our new system and did an amazing job of educating me about various thermostat options and showing me how to replace the filter. This system is so technical, unlike anything I've had before. He was patient and professional with my many questions; he even looked over my shoulder while I tried to order replacement filters thru Amazon to confirm I was ordering the correct ones! Wonderful customer service, I'm looking forward to years of service with McCullough!
Great professionalism, efficient and fast.
Technician Vinny provided excellent customer service and worked very hard. Highly recommend it!
On a Friday afternoon in this terrible heat wave my a/c just stopped. McCullough came out and fixed it within an hour. What great customer service!
McCullough came out right away and fixed my a/c. Reminds me of how customer service used to be! So very thankful!
One of two recently installed Carrier heat pumps had a leak on a factory weld at the condenser. Desmond Lopez was the tech that diagnosed, repaired, and tested our system. He is a capable and courteous young man that is a valuable asset to your company._______Sheldon quickly diagnosed and repaired a leak under the air handler caused by a recently-installed PVC drain that was glued. water damage to a wood floor in an adjacent room alerted us the problem. Perhaps we should have ‘called a plumber’! ThanksProblems were resolved, professionally — Thank you.
VS was prompt and professional. He took the time to clearly explain the issues relating to the condition and performance of our ac unit and serviced it.
Our AC system was making a loud air noise heard through the vents. Called McCullough's and they got a technician out - fast. Kyle diagnosed that the dampers were bad and had the replacement parts here the next day and installed. The AC is now quiet and running as it should. Everyone at McCullough's have been professional in their interactions with me, from my initial call to the office to Kyle, the HVAC technician. I would highly recommend McCullough Heating and Air Conditioningto anyone who needs quality work at a fair price performed by professionals.
I can't recommend McCullough highly enough. I've been with them for the last 18 years or so - they installed my AC systems - they do periodic maintenance - they service the occasional breakdowns - and all I can say is they have been very professional, precise in diagnostics, prompt and timely. I specifically recall Darien (in customer service) and James (maintenance tech) from the last repair we had to do - it was so pleasantly surprising to see them really going beyond their call of duty to find the parts required and get the repair done as soon as possible. THANK YOU!
Payed 6000 getting mimi split installed in Garage. Didn't know I had to get my own electrician so it ended up costing me 1500 more(they did call one for me).. So 7500 in total. Not sure if that's alot..Installers were excellent and the system is keeping it cool when we are doing garage stuff. I'll report back on if it keeps garage warm in the winter
Mitchell did an amazing job quoting and replacing a part on our AC.The problem with the temp differentials was fixed within a couple of hours. Customer service is very friendly and technician services are fast.
What we thought could be a problem with our air conditioningwas not. The service man was very nice, explaining well whatwas going on. We were completely satisfied.
Shelton was very responsive and professional. He explained the issue thoroughly. We are very pleased with his service even if the bill was higher than anticipated.
Mitchell was on time, pleasant, and he explained everything he was doing. Well done, Mitchell!
I just received tremendous service from this company. I put in a service request using their online form and received a callback within literally a couple minutes. They were able to get a service tech out to my house same day. Joel was very upfront and honest about what he found and walked me through my options. He also took extra time to make sure I was going to be set up for the next steps. During the entire visit, I never felt confused, in the dark, and that I was being hard sold anything. McCullough has won a customer for sure!
Very helpful. Great service and explanations .
Excellent service and quality. I highly recommend McCullough Heating and Air!
Mitchell Reaves and the previous gentleman who diagnosed the initial problem—in fact all the lovely folks who handled the phone calls were SO helpful, knowledgeable, professional. And Mitchell is so knowledgeable, genuinely courteous and competent. I feel so fortunate that there was NO attempt to upsell me—including in one fix that would have raised the cost but he was willing to hardwire for now at no extra cost and giving me a quote for parts-only if I change my mind later. Good folks, good service and finally, cool air!!
The McCullough team that came out to our house was great IN SPITE OF THE FACT that they had to squeeze us in to their schedule. I think the person that was supposed to come out to our house was out and had to set up a replacement crew to come see us. Mark and Henry were AWESOME. Leo and Jose also worked with them, although I didn't get to meet those 2 guys.There was not one thing that I questioned and I would HIGHLY recommend McCullough again. As a matter of fact, we already have them slated to come back to install the new 2nd AC unit out side!
I had a wonderful experience with McCullough. Their representative Alex Stevens came to my home to provide me with an estimate on replacing my aging ac unit. He did an outstanding job calming my concerns by educating me on the things I didn't understand while encouraging me to ask any questions I had. Mr. Stevens was patient, kind, informative and professional. I couldn't possibly see doing business anywhere else. FANTASTIC JOB McCullough, on hiring this representative.
Vinny was excellent. I hope to see him for my next preventative maintenance appointment. Thank you so much.
Prompt service, professional and friendly
I was pleasantly surprised to have someone show up within about two hours after I reported a problem with my thermostat…
Mitchell was really helpful and answered all of our questions and assisted in helping us maintain the lifespan of our unit.
Our AC went out late on a Friday afternoon repairman was here within 2 hours and had us up and running within 20 minutes
Vinny was so awesome!! He was on time, professional and went above & beyond to make sure every inch of my unit was clean & working properly. Will definitely call on him again!! Thank you Vinny!!
I wish I could give more than 5 stars. Desmond came out and diagnosed what was wrong with my system and actually fixed it. He was 3rd tech from 3rd company because previous two had given me different diagnosis with extremely expensive quotes to fix. He actually fixed things the other two had overlooked or made worse and showed me everything as he did it. My pregnant wife and I can't recommend McCullough enough! They will be getting all our HVAC service moving forward.
Vinny with McCullough was very pleasant and professional.
James Sanchez was great, he was very professional, explained everything so that it was very easy to understand - great job!
Professional and knowledgeable Technicians providing prompt realible service, and performing quality maintenance and repair.
Kyle had good manners, on time, and efficient 5 star all the way. I will highly recommend your company to others real estate agents! Thank you.
EJ Pittaway provided excellent service. Polite, professional, competent, solved problem in difficult conditions without any complaint. Highly recommend
Replaced twenty-year-old AC system with new carrier system also replaced some duct work when old system was removed. Derek at McCullouth was very helpful and accommodating to my requirements. His team was very professional to work with and finished ahead of schedule even with the additional ducting being replacement.
They went above and beyond to fix our system! Will use again and share with my friends! Thank you so much!!
I called him late on a Saturday and he said he was covered up and in able to get to me. But he tried to refer someone and that was a dead end so he figured out my problem over the phone and was dead right. Thank you so very much. I owe you big time.
Amazing professionalism, attention to detail, and always on time. Answer all questions, we had and made some suggestions for best continued performance of our unit.
I have McCullough install a new HVAC system in my house, including compressor, furnace, blower, ductwork. They did it while I was on vacation a few summers ago, and they did a great job. I had them come in this week to do a quick check on the system to make sure it's still in good working order. $39, checked everything, and nothing needed to be repaired or replaced. I trust these guys, which I can't say about many of the HVAC companies I've used in the past. The thing that did it for me is that all their employees that I interacted with had great things to say about the company and their management, and were happy to be working there.
Our technician Shelton was very knowledgable, good to talk too, and diagnosed our problem quickly and professionally. Still got more work to do to be fully fixed, but at least got it up and running for the time being. Great local folks to work with.
I needed my ac system diagnosed. Their tech did it fast at a fair price. The system was ok.
They showed up on a Sunday. Went right to work, identified the issue we were having in A/C not cooling. Diagnosed and repaired in 20 minutes. Awesome service! Shelton was my service guy and he did a great job and really good followup after.Thanks
They were timely, professional and awesome to work with!
Fast service, and my a/c is up and running.
Joey came to the rescue during an unusually hot summer of over 100 degree temps for days. There was a wait of a few days, but only because of a part order and because of his loyalty to previously scheduled customers. Joey was knowledgeable, thorough and professional. He was patient to listen to our AC problems and answer our questions. He had us up and running on a Friday, so provided his personal number in case we had troubles over the weekend. He worked efficiently and confidently. His office communications folks were of the same high quality. Looking forward to this company for our future service needs. Note: Another company whose “senior tech” with 20 years of experience failed us right before McCullough Heating and AC got it right! Recommend contacting a company that specializes in your particular AC brand!
Excellent and thorough analysis of system’s malfunction.
They were super responsive and got a tech out as fast as possible, which was pretty fast considering I'm sure they were swamped since it's been 100+ degrees since May. The tech was knowledgeable and helpful in explaining what happened, which was very nice and beyond the normal experience. Obviously, I don't want anything else to happen to my system (at least until those 4 cool days in "fall" so, it won't reach 90 degrees inside) but, when the inevitable does happen, I'm glad McCullough will be here quickly to fix it!
I've recently moved to the Austin area and purchased a home. McCullough was recommended and I immediately signed up for there preventative maintenance package. Both times our same service tech came out and since he was familiar with our property he was able to get the job done quickly and he has so much knowledge! Thanks to Shelton and the entire team at McCullough!!!
Knowledgeable, professional. Took time to explain problem and repair resolution.
Excellent work, fast, reliable. The best. System was checked and fixed within minutes.
Mitchel found the problem with our A/C quickly and ordered a replacement part.Today Mitchel installed the replacement part and added coolant in our A/C system. Finally, we are cool again in the house … just in time before the high temperatures forecast for this coming weekend. A Big Thanks to Mitchel for great work.
Professional service and staff.Courteous,responsive and friendly.
Our capacitor went out, but McCullough was here and had it fixed in less than 24 hours.
Super professional team and great service from the first call to the quality control follow up. I highly recommend.
I called them they got here as soon as they could. Mr Galvan talked to me and repaired. In less than 2 hours he had my system running and I think he did a wonderful job.
Arrived on time and did an effective repair
Desmond was very professional and good to work with. He answered any and all questions and worked quickly.
Great service and super professional! Thanks for the quick help from the front office to technician. Thanks Again!
McCullough did a good job installing a Carrier system for me 6 years ago.When it needed service, they sent Kyle out on the 4th of July holiday to get it working again. I was very happy I didn't have to wait until after the holiday. Turns out it was ants in the contactor, a simple part replacement.Everyone I have dealt with at McCullough has been courteous and professional. I like dealing with a locally owned business. I will continue to use McCullough as long as I am in this house in Austin.
Sheldon did an unbelievable job of diagnosing and installing a new blower fan. He answered all of my questions and went above/beyond with advice considering the demand in quality AC service.
EJ was able to diagnose and resolve our AC issues. Appreciate your knowledge, thanks for saving us from the record heat. Great Service!
By far the best AC company around. This is my third year using them, and they are always honest about what it needs, if anything at all. They’ve caught things that no one else has been able to catch. Awesome,
Service was thorough & on time. Vinny went above & beyond!
Kyle was informative and professional.
Three cheers for McCullough! My AC went out late Friday afternoon and I had a tech here by 8:00 in the evening. He fixed the issue and all is well. Great and prompt communication, too. I have found my new HVAC company!
Great company fast, reliable and friendly
They were a lifesaver. I was DYING in my house mid July and when the other companies gave me a week to schedule the appointment McCullough was there THE NEXT DAY. I felt like my tech was a superhero. Very gracious for the job they did and their response time!
Alonzo was right on schedule and very thorough. Been using them for 2 years now...so far all is well!!!!
One of our systems just stopped working on July 4th. The infinity touch thermostat was off and wouldn’t turn on. I called them this morning at 7:30. Sheldon was at my house by 10:30, problem discovered - broken float switch - repair completed by 11! He was efficient, polite and knowledgeable! Great job!
Kyle is an excellent technician and figured out the problem with my ac fast! This company is great! Thanks for the great service.
Wonderful service! Repair was affordable and fast, as all of my previous visits!
This team did a fantastic job. They were professional and they cleaned up behind themselves.I would highly recommend them and would definitely use them again.
We highly recommend McCullough Air Conditioning. They went over and beyond to make a service call for someone who has stage 4 cancer. No other company we called would make a service call for 2 weeks. Because of this person’s problems, they arrived within 2 hours. Thank you McCullough and God Bless.
I highly recommend Herman Aguila. He was very patient and responsive working on replacement of my old 19 years old Carrier HVAC system. Now I'm very happy with new Infinity system that keeps my family comfortable despite heat wave that we currently experiencing. Thanks Herman and McCullough again! Good job!
Our AC went out during the 100+ degree June heatwave. The company that installed it took 2days to come out and tell us we needed a new compressor (that would take weeks). McCullough came out the same day we called and their tech, EJ, thoroughly examined our system and fixed the issue!! We are McCullough customers from now on!!
Our AC went out during the 100+ degree June heatwave. We called the folks who installed the unit 7 years ago and they said it needed a new compressor, and that would be weeks! So we called McCullough, they came out same day, EJ FIXED IT! He was thorough and was not going to stop until he found the issue. We are McCullough customers from now on!!!
McCullough Heating & AC came to my Austin residence on 6/17/22 and replaced my thermostat after doing a thorough diagnostic check. Was able to get an appt on short notice, very pleased w/ that since it’s extremely hot this week and my A/C was not working correctly ! Will definitely use them again if needed and recommend them to neighbors.
Everyone on the team, from sales to installation, was knowledgeable, professional, and cared about quality. Chris, the sales lead, was able to address all of my questions and concerns and provided guidance on the correct system and installation process for me. He even helped find and install a temporary replacement part for my old system while we waited for the install a few days later. Bruce and Thomas, the installers, were curtious and resourceful. During the installation, they discoverred a tweak that saved me a few hundred dollars while meeting my requirements. The system is fantastic and I couldn't be happier.
We had a great experience with this company and our tech Joel Galvan was professional, confident, knowledgeable and had great people skills. He diagnosed the issue and explained our options. He’s an asset to the company.
Wow! This is an amazing company. Everyone we have interacted with from McCullough has been professional, punctual, knowledgeable, and generally just nice. We had just moved into our new house in Austin when the AC broke down during one of the super hot weeks back in April. The McCullough team was responsive when we reached out for a quote, Chris came out and gave us 3 quotes and we were able to schedule the installation the very next day. The team they sent worked so hard in the heat to get us set up (I was 8 months pregnant and really anxious to get the AC up and running!). Extra things they did that were awesome: 1.when we had a minor issue after install, they sent Kyle out at 8 pm on a Friday (!) to take a look and he quickly solved the problem; 2. a few weeks out after install they sent a team member to do a quality control check to make sure everything was running smoothly! 3. They sent us warm yummy cookies as a little thank you for working with them! You will not regret working with McCullough HVAC, they are such a relief and pleasure to work with, no stress, no hassle, no BS, just reliability and professionalism.
James Sanchez was great...I dare to say best technician we have had. Great disposition and attitude, and very thorough in job!
Professional and responsive. Recommend.
Mr. Reeves did a great job. He answered all my questions, and made sure our system was running well. He also gave us tips for taking care of our AC in the summer.
Installed new HVAC system. Professional and knowledgeable workers. System working great.
Legit 5 star experience. Our AC unit went out and needed to be totally replaced over the holidays. We sought several quotes and McCullough was the most valuable/helpful. They worked around my schedule and did what they said they would do in timely manner. We couldn’t be happier with this team and would recommend them to anyone.
Excellent service and responsive to our HVAC needs. All their sales, office and installation personnel are very professional, knowledgeable and courteous. Very happy we chose McCullough for our new system.
Technician was timely, courteous, and seemed to do a thorough job.
A million stars 🌟 to Ernest AC technician! Job well done, sir.
Mitchell was courteous and knowledgeable. He gave me good advice on how to fix the problem. I will call again if I have other problems.
Mitchell arrived earlier than expected and had my AC unit back up and running in short order. A true hero ahead of this week's heat wave 🙌
James was on time and service our HVAC system. He was professional, friendly and helpful with information on how to care of the AC. Thank you James!
I have worked with another leading heating and air conditioning Austin company for many years, but when we decided to get a new HVAC system with the rebates that are available we had McCullough bid on the job as well. They not only were very reasonable, but Troy was excellent in describing our options with complete pricing details and how the system could be custom fit into our home. He was very patient with all of our questions. He is also extremely knowledgeable and responsive to emails and phone calls. When the QC team visited, they were also professional, and Jimmy was able to answer all of my question, particularly about how the new thermostats work. Most impressive was that, unlike other vendors who have worked in our home, the QC team totally vacuumed the areas where they had worked, and the house looked perfectly clean when they left! I am looking forward to their regular inspections of our units every 6 months so that they will last a long time. The company and team members are a delight to work with.
Great service & knowledgeable professionals
I highly recommend this company if you are experiencing issues with your AC! Not only were they quick to schedule the appointment but the services were actually affordable. I’ve used several other companies in Austin and this is, hands down, the best experience I’ve had. Thank you so much for the speedy service! You are greatly appreciated!
Really appreciate the honest and transparent approach from Desmond today! Most AC companies will tell you whatever they can to get you to buy a new system, instead, I got a direct and clear assessment of my ac system and options. Thank you McCollough for doing business the right way! There is no doubt who I will call next time I need AC help!
Super efficient! Communication was great. Plenty of notice when the tech would arrive.He diagnosed and fixed the problem quickly with zero upselling.We will definitely call them if we have any problems in the future.
Desmond was great! He called when he was 30 minutes out so it gave us ample time to prepare for him. He was also really accommodating to my schedule, and called to give me an update even though I was not at home. 10/10 would totally recommend!
We had the best experience with Chris and EJ over Memorial Day weekend - they went above and beyond getting a motor for a band aid while we are waiting for a replacement unit. They were working around the clock while no other company was, could not say nicer things about them and how everything panned out. We were expecting to not be able to stay in our home with a toddler and a dog because of how hot it was, but we’re back in within hours.
Desmond was wonderful. He explained everything in great detail and provided helpful recommendations. Thank you again!
Excellent service!! They were prompt and had excellent communication throughout. Highly recommend.
I recently purchased a new AC & furnace from McCullough and had them install it. Overall I am very pleased - they recognized some existing issues with our setup (we needed another return air, insufficient duct work) and recommended those changes. Chris was very knowledgeable in walking us through the options and what would work best. The install team also seemed very qualified. I should also give a shoutout to Kyle, a tech with McCullough, who always does a great job with our maintenance work. The new system is night and day better than our 15-year old one.
I appreciated that Alex didn't try to upsell us to more than we needed but gave us sensible guidance on which HVAC system to get, and he was in touch through installation, which went smoothly. The follow-up quality check was reassuring. Everyone I dealt with at the company was helpful and prompt.
One again McCullough Heating and Air Conditioning has exceeded my expectations, and been wonderful to use. Kyle Stirling came out, identified the problem, and got my AC working again 10/10 would highly recommend.
Very professional, and nice. Quick, reliable, efficient, and knowledgeable. Will use them again!
I had to schedule an emergency call later in the evening due to a loud noise coming from my ac unit. The Tech (Mitchell) called me right away after receiving the info from the answering service (whom was very helpful). He had to drive an hour to get to my house and did so in the time promised. He was able to diagnose my issue right away and got to work. He had the issue fixed within minutes. He was very professional and knowledgeable. I highly recommend
Troy with McCullough Heating & Air Conditioning is the most professional and outstanding sales rep I have ever worked with. He made sure I was informed from beginning to end no matter what time of day it was. Anything I didn't understand, he took as much time as needed to explain it to me. Beyond that, his crew was professional and courteous and worked long hours to get the job done early! I would recommend McCullough Heating & Air Conditioning to anyone looking for a knowledgeable and fair company to assist with their HVAC needs.
My experience with Herman was great. He was very nice and very professional. He explained everything he was doing and the cost. I appreciated his thoroughness.
Great service. From my first call to the tech that came out. Would highly recommend this Company
Very prompt and professional. They Don’t try to charge for anything extra.
Great customer service!! Fixed problem quickly
Thanks Mitch for the excellent service you provided today. I appreciate your patience in answering all my questions. Additionally, thanks for leaving the area in the yard neat and clean. I look forward to keeping McCullough heating and air-conditioning as our AC service provider. Thanks again🙏
These guys are great! I got my A/C fixed at less than half of the previous company I got quoted which were not even the right parts.
It was great, very helpful and informative.
Punctual service and installation.
Just had my Comfort Club checkup and am so glad I am a member! On time, Great service at a fair price. Could not ask for more! Glad I have these folks in my corner.
Never a bad experience dealing with McCullough, they know what they are doing and they do it well.
Quick professional service with a smile, excellent warranty, and do what they say! I highly recommend them!
This company not only gives you good customer service, but they are also big contributes to the community. Giving back speaks highly about someone in my book.
I highly recommend McCullough recommending Chris F the technician came out today and was very patient and helpful with solving my problem.
It was so refreshing having good old-fashion customer service. Chris F took his time explaining his inspection and recommendations.
I felt very comfortable with Chris’s knowledge recommendations and I will be calling in the morning to have the work done. I would definitely recommend McCullough Heating & Air
Conditioning. Definitely five stars!
You know that feeling when you know you are just being “sold to” rather than properly advised? You’ll never get that with McCullough Heating & Air Conditioning. If there is one thing Al D'Andrea has taught me it is to treat people with compassion and always do the right thing. He lives and breathes the genuine theory of Karma and his company is a product of his beliefs. You can trust McCullough to give honest and professional advice because they aren’t trying to make a quick buck, they want to be your trusted Heating and A/C Advisors. McCullough is changing the industry one loyal customer at a time.
I cannot speak highly enough of McCullough service! Technician Chris M. did informed, efficient troubleshooting, and repaired my A.C. where other service companies failed. Trust these guys and call them FIRST!!
They are honest and prompt. I highly recommend!!!!
Called 4.30 pm. The technician was there less than 20 min and fixed the problem immediately
Chris always goes the extra mile to take care of our cooling system.
I have multiple offices and residential properties and any time I need AC work I call McCullough. They do it right and I stop getting calls. Time is money and they don’t waste my time. Much appreciated
Love the service received at McCullough’s! Every aspect of the business is run professionally, beginning with their great staff to their follow-through. Highly recommend!
I’ve never worked with a better heating and air conditioning company ever!!
I noticed that my AC was not coming on this afternoon. I called and McCullough had someone out in a few hours who fixed it fast. The only way service could have been better was if the part had been covered under warranty. Apparently, a drain valve is considered an accessory even though the unit won't work without it. Thanks again for fast, friendly, reasonable service! I have used you guys for several years and have never had bad service.
Sent Adam M. over to fix the A/C very promptly, they were very time efficient with the phone service and assigning someone to do the job. Adam was very friendly, went to work immediately, and did the maintenance required on the A/C. Before leaving he showed me where to find the filter and how to replace it. Very fast and a job well done.
I just posted on the main page...I cannot say enough about how wonderful this company is. David Renault is AMAZING! and the techs are experienced, professional, friendly and informative!
David is a thorough and attentive technician. He saved us money by checking our warranty status, which took extra time for him. Thank you, David! The office staff are quick and responsive; Denise is a proper Southern hospitality gal - love to talk with her on the phone 🙂 I'm glad I signed up for the service maintenance program, it's one less thing for me to worry about.