Excellent service!! They were prompt and had excellent communication throughout. Highly recommend.
I recently purchased a new AC & furnace from McCullough and had them install it. Overall I am very pleased - they recognized some existing issues with our setup (we needed another return air, insufficient duct work) and recommended those changes. Chris was very knowledgeable in walking us through the options and what would work best. The install team also seemed very qualified. I should also give a shoutout to Kyle, a tech with McCullough, who always does a great job with our maintenance work. The new system is night and day better than our 15-year old one.
Representative showed professionalism, knowledge and experience.
Excellent service. Maintenance on AC. Service man very personable and professional .
My A/C was cycling on and off continuously. I called McCullough and they said they would be here the next day. They showed up on time and the repair was done and my A/C was working in an hour. I was prepared for an expensive bill but they ended up charging me less than the other company we called wanted just to come look at our A/C. It is May in Austin and it is hot. Have to have the air conditioner working. Great service and the technician explained everything where I understood the issue. Thanks!
Technician was very nice and explained his recommendations well.
These guys are fantastic. Replaced a bulb for a few hundred bucks instead of the entire part for a few thousand, like our old service provider tried to do. Then they came back to install a new return vent, very reasonable, very fast, very courteous. EJ was a pleasure to have in our home, and did excellent work. They are DEFINITELY our service provider from now on!
We called McCullough because our AC stopped working. They treated it as an emergency and got it fixed same day. EJ was our technician and he was very professional and transparent with his diagnosis process. Thank you!
Very knowledgeable friendly service.
EJ who did the work for me was great. His professionalism, respect, being on time and walking me through the problem diagnosis and what needed to be done to fix it.
Excellent service! Super fast and professional.
I appreciated that Alex didn't try to upsell us to more than we needed but gave us sensible guidance on which HVAC system to get, and he was in touch through installation, which went smoothly. The follow-up quality check was reassuring. Everyone I dealt with at the company was helpful and prompt.
*update* 6 May 2022Today we had James come by to address an issue which he fixed in minutes and explained everything to us along with reminders of warranty info and our service plan. Pro company with absolute pro techs! Look forward to working with them for the foreseeable future.Joey was 100% professional & explained everything in a way I could understand knowing little/nothing about HVAC systems. Got us the information and quote we were looking for in no time. Looking forward to business in the future!UPDATE: returned the very next day to complete repair at quoted price. Explained every step and assured we were very well taken care of. Huge heating system performance improvement with immediate results on the eve of a several day freeze. Greatly appreciate the level of professionalism and service. Will not hesitate to use McCullough for all future HVAC needs.
The technician was great, courteous and just diagnosed the issue and fixed right away. Now we are cool again. Thank you
German did a very good job of inspecting our air conditioner which had experienced a leak of Pruon and had set off a water monitor alarm in the overflow tray. Another ac service company had concluded that the overflow pipe was functioning and that low Pruon had caused our older ac to freeze and then condense water into the overflow tray.That company concluded there was a leak in our system but did not run a leak test. It advised us to replace the ac system due to its age -13 years for the evaporator and 20 years fore condenser and furnace. German for McCullough confirmed that our unit was low on Pruon and inspected the system for leaks and found a leak in the evaporator coil. He laid out the cost of repair and advised me on whether replacement of the evaporator made sense given its age. As McCullough was providing this device as a second opinion, it did not charge us a service call, and because German found our evaporator to be very easy to check for leaks, he waived the usual leak check charge. He explained everything very clearly and I appreciated the waiver if the leak check. A very good service at an excellent price: zero. Can’t beat that!Kyle did a good job of diagnosing the problem with our a/c and then fixing it.
Kyle - the technician that serviced our AC unit was very knowledgeable, professional and courteous. He had all the parts we needed on his truck so got our AC back on quickly. Excellent service quickly when we needed it - I’m a fan.
Desmond did an awesome job on our repair. He is very knowledgeable and professional.
Always great customer service.
Mitchell did an amazing job.
Update to our prior review, we ended up purchasing a whole new ac/heat pump system from McCullough and were very happy with the process. Chris was patient, honest, and fair when coming out to quote us a new system. Install went well and the new AC is a big improvement over what we had. All of the employees we met were respectful and cared about our satisfaction. Pricing was competitive to the other quotes we received. Happy to recommend them to anyone looking for a new AC or for service.Kyle was polite and helpful answering any questions we had. we needed a small amount of refrigerant added to keep system running at top performance for coming summer. Will plan to use them again next year for annual inspection, Thanks!
One again McCullough Heating and Air Conditioning has exceeded my expectations, and been wonderful to use. Kyle Stirling came out, identified the problem, and got my AC working again 10/10 would highly recommend.
McCullough Heading & Air Conditioning replaced all of my ductwork, vents, and attic insulation. They also checked doors for drafts and replaced strips around doors as needed. They were on time, professional, and did a good job with all of the replacements. I also appreciate that they took the time to answer all of my questions and referred me to the Austin energy rebates. The temperature in the house is much more consistent after their work.
The crew that came out was outstanding! Rather than have to replace the entire line set, they worked hard to locate a leak and repaired it. As a result, the savings were significant!
We have a 1.5 year old system installed by another company. This past winter we could not get our downstairs over 63 degrees, while the upstairs would get over 84 degrees. After attempting to troubleshoot ourselves we decided to try a new company. We had had 5-6 service calls with the original installer and they did not instill confidence.Enter Shelton with McCullough. He was on time, courteous, listened to our story of woe with compassion, was professional and was able to explain what he found, why it was happening and what he was doing.We have a plan and we know who we will call if need be in the future.
From the initial visit to the house by Troy, we knew McCullough would do a superb job installing our new HVAC system. Troy was extremely knowledgable, gave suggestions we would’ve never thought of to improve our system design, and the quite he put together was very detailed which gave us confidence in the quality of their work. The installation went smoothly, as did the QC check and rebate application. I would not hesitate to use McCullough for anyones HVAC needs!
Excellent service. Found problems; presented and discussed alternatives clearly and professionally, without a sales-bias.
Pleasant and easy to work with. Originally scheduled for HVAC maintenance, but in time before appointment was made and day of appointment the unit stopped circulating air. Tech checked and said it needed a new blower. He had it sent overnight and had it replaced the next day. However when he tried to run the unit the compressor wouldn't stay on. He said it kept overheating. Evidently we need a new HVAC unit.Guess the maintenance went well. the form showing the readings he got is Greek to me.Not sure how to rate star-wise. My previous experience with them was excellent. Wouldn't really want to rate until this whole job is completed.Just had my first maintenance. Vinny was fantastic! Very professional and pleasant to work with. Thank you McCullough!
Very reliable and backs their work
Very professional, nice compassionate technician.
I needed same day service to repair an air conditioner on a hot day. Joe was my technician and he took care of the problem quickly and professionally. He was very honest about the different repair options and the costs. I will definitely be using them again for future work.
Mitchell did a good job with the repairs. He actually looked for the problem and did the necessary repairs. It is so nice to have a service that can actually repair the equipment without immediately putting on the sales pitch for a whole new system. I will definitely recommend McCollough to anyone and everyone. Thank you.
I'm a longtime Austin homeowner, and I've had difficulty finding a good HVAC company. On the recommendation of a couple of friends, I contacted McCullough. My initial meeting with Troy gave me a positive feeling about the company. The technicians who followed from diagnosis (very thorough) through installation were true professionals. Obviously knew what they were doing! And polite! I got a new heating and air conditioning system and I'm very, very pleased. I recommend McCullough wholeheartedly.
I would recommend McCullough to anyone in the Austin area who needs work on their HVAC system. We had 7 companies come out to our house to provide estimates and they were the only company that actually came into the home and measured our rooms to ensure they planned our HVAC system in the best way possible to evenly distribute the air.Every visit they made to our house for inspections or to do the work, they were extremely prompt, professional and friendly. The communication was great from everyone on their team and I always felt like I understood where we were in the process.They were the only providers who informed us of the Home Performance Program which saved us thousands of dollars in rebates. We were able to get a top of the line HVAC system for what others would charge us for a mid-grade system. AND they even came and sealed up all of our doors and plumbing to ensure the house was properly sealed.Lastly, after their service was complete we received a box of Tiff’s Treats as a thank you for using their services. We were already thrilled with everything they provided, but they really went the extra mile.Hands down best service provider I’ve ever hired!! Special thanks to Chris for his help with the estimates, inspections and everything in between.
Our long term HVAC service provider retired, so we went in search of a new company. Our neighbors used McCullough, so we gave them a try. Everything from initial contact to the in home service was excellent. The sales staff provided information about options without being pushy. The technician was extremely prompt, polite, and professional. It's reassuring to know that good companies are still out there. Thank you, McCullough!
After being advised by another company that my unit was a complete loss and the ONLY solution was to replace it, I called McCullough for a second opinion. Within an hour, EJ had diagnosed the issue and provided a temporary solution while the part was being ordered. The next day he returned with the part and had my unit up and running again. EJ was extremely professional and not only saved me thousands of dollars, but also gained a new customer. 10/10 recommend.
Joey was great. Extremely kind and problem solved to find a solution to buy me some time with a repair before having to buy a new system which was much appreciated. He was very personable and empathetic, he was lovely to work with
I’m not sure what happened when the first employee was out to do the yearly maintenance of my AC/HVAC system, a few days ago, but seems the breaker was off and so I was left with no AC. Joel came out ,got up on the roof, found the problem immediately, was polite and professional and flipped the switch. Hopefully next year McCullough will send Joel . By-the-way, the young lady that I spoke to when I called for service was impatient and rude.
Mitchell Reaves was an extremely pleasant and professional person. Has was very attentive and worked quickly to resolve our problem. In addition, once he found out my husband was retired military and a 100% disabled veteran, he immediately notified the office and was given guidance on a discounted rate for our services. We will whole heartedly use your services again as well as recommended to our friends. Thanks again for the prompt and professional response and resolution to our problem. We called Monday morning at 7:35 am and our AC was up and running by 9:00 am. Outstanding customer service !
Desmond answered my desperate plea for help late Sunday in North Austin - quick reply, courteous, friendly & knowledgeable! Thank you Desmond & McCullough!
Joey was our tech and he did an amazing job. He was kind courteous and explained everything that he was doing and what he found. Will be going back to McCullough from now on based purely on the experience we had with Joey as our tech.
McCullough maintained my old system (16 years) so I asked them to replace it when the time came. The new system is much quieter and more efficient than the old one, and the installation was very quick and free of surprises. This is a company that invests in its customers and has earned my trust and confidence. I hope they are around for many years and will be there when I need them again.
A very good experience with McCullough compared to my previous HVAC service company (who price gouged me). It has been one day since the repair … so I want to wait before endorsing their work. But, just the fact that I was not taken for a ride … makes me feel that they are a conscientious company.
Desmond did a great job, very professional, wore a mask. Give this man a raise!
Alonso was timely, professional, and respectful, and provided an overview when he was done. Great company, service and quality!
They put a new HVAC and duct work last March. I was very satisfied with the installation. There technician just did a yearly inspection. He told me everything was good. I checked the inside air filter and it was extremely dirty. Isn't this something he should have replaced or at least told me about? I'm disappointed in his work.
The technician, Mitchell, was very professional and polite. I had a AC tune up and felt the value was excellent. The one thing I would have liked to have seen was a better scheduling system.
Joey from McCullough is fantastic. After performing the maintenance on both A/C units outside and inside he discussed what he did and mention of any issues, and included cost estimates, that may cause problems in the future. He also took to time to answer my questions and explain it in a non technical terms.Thanks Joey
Joel with McCullough came out to repair a secondary drain pan for us. He was prompt, knowledgeable, and courteous. Great experience with this company from my first call to the finished job. Very professional and had fair pricing. Love that they are local too.
Service man was on time, professional and friendly. He took care of our A/C problem in a very quick manner.
I'm honestly beyond satisfied with the service from McCullough. For the past four years, every winter my heater goes out and I've had several companies come out and investigate the issue. They've all been able to "fix" the issue temporarily but have never been able to get to the root cause. I mentioned all of this to McCullough and they sent out Mitchell, who was super professional and took the time to go through all the possible issues and narrowed down the issue to a low voltage wire. He even suggested that I reach out to the original installer of the unit to see if it was under warranty, which is where he gain my respect. Unfortunately it wasn't, but it didn't take Mitchell long to come back and fix the issue. Would for sure recommend McCullough.
I highly recommend them!McCullough HVAC has the Secret formula that no other HVAC company in Austin Texas has.Salesman Alex was honest, trust worthy and professional. Jimmy with his quality control inspection was over the top!! The knowledge this man has is impressive. I am 100% satisfied with my decision to trust my home and investment to McCullough.
I had a great experience working with Joey. My heat stopped working during (of course) the freeze here in Texas. Joey was timely, professional, and got the job done quick. We had to order some parts that came the next day and it was easy to schedule a follow up appointment. Highly recommend the McCullough team.
The McCullough Team was an absolute pleasure to work with from the initial call through the QA appointment after our new heat pump was installed. Chris and his team were one of the nicest teams that I have encountered through various projects. They respected our privacy while we worked from home. They were professional every step of the way. They were responsive and went the extra mile when there was a very obscure issue that we encountered on the circuit board. They definitely have a customer for life and I will gladly use them for when our other unit needs to be replaced. You are in great hands with the McCullough team.
The technician came and identified the problem and fixed it without charge.
Responded quickly. Fixed the problem. Easy to work with. Appreciated professionalism.
The whole process was great. Alex explained everything up front the gentlemen that installed my system were professional and kind. They explained how to maintain the unit between services. Afterwards I had a question about my system and called Alex. Again they guided me on what to do. I highly recommend them.
Technician was informative, polite and professional
The tech arrived on time, performed diagnostics, found a loose wire and repaired it on the spot. I couldn’t be happier with the service.
Kyle was very efficient and friendly. I have used McCullough for several years to do semi-annual inspections. Always a good experience!
Elvin was very professional and knowledgeable
Joey was a life saver! Diagnosed and fixed the problem with my heating unit the same day. Excellent explanation of what the problem was and made sure the issue was resolved. 10/10 will use again.
Kyle is always professional and efficient. Always appreciate the great service.
January 19, 2022Chris, Ivan and EmployeesThank you to McCullough Heating and Air Conditioning for the excellentservice provided by you employees at our daughter's home at Laurel Hills Street. Your company definitely met our expectations.We appreciate that you kept us informed on the process of your company installing a new Heating and Air Conditioning system. Beinginformed was important to us since arrangements were being madefrom New Mexico.We were pleased with the professional service we received and wouldlove to recommend McCullough Heating and Air Conditioning Servicein the future.Thank You,Sincerely,Art DeVargas
Appreciated the technician’s punctuality, communicative, competent, offered maintenance plan but not pushy and did not try to upsell us, and very conscientious in following COVID protocols.
Great , polite, fast service. Thank you.
Mitchell is definitely a credit to your company. He was very knowledgeable and informative.
Kyle was particularly friendly, clear in his explanation, and listened to our concerns. Given the option, I would request that he be the person to assist with future service items. Thanks Kyle!
Mitchell was the tech today and like Chris who was the tech on previous calls, he was great. He was efficient, professional and explained everything. Good work and thanks.
Desmond was very professional and respectful of my home protocols 🙂 Great service!
Legit 5 star experience. Our AC unit went out and needed to be totally replaced over the holidays. We sought several quotes and McCullough was the most valuable/helpful. They worked around my schedule and did what they said they would do in timely manner. We couldn’t be happier with this team and would recommend them to anyone.
Demoed old system and duct work and installed new system with new return and supply ductwork. Top notch crew very professional.
Impressive same day service when our heat stopped working.They also installed our HVAC system about 2.5 years ago. (The problem mentioned above was electrical and nothing to do with McCullough’s parts/labor.)This is two good experiences I’ve had with them and I’ll note that I work for a contractor and I don’t often leave reviews.I recommend them.
Called this morning around 10 because the compressor was making a weird noise. They explained if the problem was not covered under the warranty, I would pay a service call fee. Happy to note the fee was less than other HVAC services I used in the past.They arrived around 1:00PM and removed the branch which had become lodged in the fan and were done by 1:45.Only a service call fee! Yay! Very appreciative of the quick service.12/20/21. Service call checked out my HVAC for the winter season. Joel arrived on time and checked everything out. We are ready to go.He even fixed a minor problem I had with insulation drifting down from the attic. Thanks, Joel!
Service was great!!!Joel was a very educated tech and gave me a lot of insight of what my unit needed.In the process of all this I too learned a couple things about my home unit.Very pleased me and my family went with Joels advice and knowledge of how this works.
The service technician especially was great, helpful, and very professional. Highly recommend!
Very professional, and nice. Quick, reliable, efficient, and knowledgeable. Will use them again!
I had to schedule an emergency call later in the evening due to a loud noise coming from my ac unit. The Tech (Mitchell) called me right away after receiving the info from the answering service (whom was very helpful). He had to drive an hour to get to my house and did so in the time promised. He was able to diagnose my issue right away and got to work. He had the issue fixed within minutes. He was very professional and knowledgeable. I highly recommend
Troy with McCullough Heating & Air Conditioning is the most professional and outstanding sales rep I have ever worked with. He made sure I was informed from beginning to end no matter what time of day it was. Anything I didn't understand, he took as much time as needed to explain it to me. Beyond that, his crew was professional and courteous and worked long hours to get the job done early! I would recommend McCullough Heating & Air Conditioning to anyone looking for a knowledgeable and fair company to assist with their HVAC needs.
My experience with Herman was great. He was very nice and very professional. He explained everything he was doing and the cost. I appreciated his thoroughness.
Great service. From my first call to the tech that came out. Would highly recommend this Company
Very prompt and professional. They Don’t try to charge for anything extra.
Great customer service!! Fixed problem quickly
Thanks Mitch for the excellent service you provided today. I appreciate your patience in answering all my questions. Additionally, thanks for leaving the area in the yard neat and clean. I look forward to keeping McCullough heating and air-conditioning as our AC service provider. Thanks again🙏
These guys are great! I got my A/C fixed at less than half of the previous company I got quoted which were not even the right parts.
It was great, very helpful and informative.
Punctual service and installation.
Just had my Comfort Club checkup and am so glad I am a member! On time, Great service at a fair price. Could not ask for more! Glad I have these folks in my corner.
Never a bad experience dealing with McCullough, they know what they are doing and they do it well.
Quick professional service with a smile, excellent warranty, and do what they say! I highly recommend them!
This company not only gives you good customer service, but they are also big contributes to the community. Giving back speaks highly about someone in my book.
I highly recommend McCullough recommending Chris F the technician came out today and was very patient and helpful with solving my problem.
It was so refreshing having good old-fashion customer service. Chris F took his time explaining his inspection and recommendations.
I felt very comfortable with Chris’s knowledge recommendations and I will be calling in the morning to have the work done. I would definitely recommend McCullough Heating & Air
Conditioning. Definitely five stars!
You know that feeling when you know you are just being “sold to” rather than properly advised? You’ll never get that with McCullough Heating & Air Conditioning. If there is one thing Al D'Andrea has taught me it is to treat people with compassion and always do the right thing. He lives and breathes the genuine theory of Karma and his company is a product of his beliefs. You can trust McCullough to give honest and professional advice because they aren’t trying to make a quick buck, they want to be your trusted Heating and A/C Advisors. McCullough is changing the industry one loyal customer at a time.
I cannot speak highly enough of McCullough service! Technician Chris M. did informed, efficient troubleshooting, and repaired my A.C. where other service companies failed. Trust these guys and call them FIRST!!
They are honest and prompt. I highly recommend!!!!
Called 4.30 pm. The technician was there less than 20 min and fixed the problem immediately
Chris always goes the extra mile to take care of our cooling system.
I have multiple offices and residential properties and any time I need AC work I call McCullough. They do it right and I stop getting calls. Time is money and they don’t waste my time. Much appreciated
Love the service received at McCullough’s! Every aspect of the business is run professionally, beginning with their great staff to their follow-through. Highly recommend!
I’ve never worked with a better heating and air conditioning company ever!!
I noticed that my AC was not coming on this afternoon. I called and McCullough had someone out in a few hours who fixed it fast. The only way service could have been better was if the part had been covered under warranty. Apparently, a drain valve is considered an accessory even though the unit won't work without it. Thanks again for fast, friendly, reasonable service! I have used you guys for several years and have never had bad service.
Sent Adam M. over to fix the A/C very promptly, they were very time efficient with the phone service and assigning someone to do the job. Adam was very friendly, went to work immediately, and did the maintenance required on the A/C. Before leaving he showed me where to find the filter and how to replace it. Very fast and a job well done.
I just posted on the main page...I cannot say enough about how wonderful this company is. David Renault is AMAZING! and the techs are experienced, professional, friendly and informative!
David is a thorough and attentive technician. He saved us money by checking our warranty status, which took extra time for him. Thank you, David! The office staff are quick and responsive; Denise is a proper Southern hospitality gal - love to talk with her on the phone 🙂 I'm glad I signed up for the service maintenance program, it's one less thing for me to worry about.